FAQ
Superior Quality, Global Trust – Liangshan Aorun, Your One-Stop Solution Partner for Commercial Vehicles and Construction Machinery
Q: What are Aorun's core business and service philosophy?
A: Aorun is a modern, comprehensive automotive trading company. Our core business covers the import and export of heavy-duty trucks, tractors, semi-trailers, tank trucks, water trucks, and their spare parts and machinery. Adhering to the service tenet of "integrity first, quality foremost" and the philosophy of "customer first, service first," we are committed to providing comprehensive products and high-quality services to customers worldwide.
Q: Where are Aorun's main markets?
A: Our products sell well all over the world, with our main markets concentrated in Africa, the Middle East, Southeast Asia and Central Asia, where we have established long-term and stable cooperative relationships with customers.
Q: Can Aorun customize vehicles to my specific needs?
A: Absolutely. We have a professional R&D and production team, and our production base in Liangshan, Jining, Shandong, can customize various truck models to fully meet your individual requirements.
Q: How does Aorun guarantee product quality?
A: We not only engage in trading but also have OEM manufacturing capabilities. Our company has its own production plant and professional production team in Liangshan, Shandong, achieving integrated production and sales, effectively ensuring a stable supply chain and reliable product delivery. We have over 10 years of experience in the truck industry, advanced quality testing equipment, excellent management practices, and a professional team. From the source of production to factory inspection, we strictly control every step to ensure the performance and quality of every product.
Q: Is Aorun's export business professional? Can it handle complex international trade processes?
A: We have a stable foreign trade team that is proficient in all export processes and documentation. We can professionally and efficiently handle all international trade matters, including international logistics and customs clearance, and provide you with the best solutions.
We also offer comprehensive after-sales support. We understand the importance of after-sales service and are committed to resolving all kinds of issues for you, including after-sales problems. Our customer service team is available 24/7 to respond to your needs at any time.
Q: How can I start a partnership with Aorun?
A: We warmly welcome global clients to visit our company for inspection, guidance, and cooperation discussions. You can contact us through our website or contact information. Our professional team will recommend the best product solutions and provide one-stop service based on your needs. Trust the Aorun team, and we will make your procurement process easy and efficient.
Q: Can we obtain a detailed product catalog and price list? What is included in the price?
A: Of course. We will provide you with detailed product specifications, pictures, videos, and accurate quotations with corresponding FOB/CIF and other trade terms based on your specific needs (such as vehicle model, configuration, quantity). The price is clear and transparent, including the agreed standard configuration; customized requirements will be listed separately.
Q: How can I verify the quality of your products and the authenticity of your factory?
A: We welcome you to visit our Liangshan factory and production line via video link before and after order confirmation. We can also arrange for your approved third-party inspection agency (such as SGS or BV) to conduct inspections before shipment and provide test reports. Our 10 years of industry experience and numerous export cases are our best endorsement.
Q: How are after-sales service and parts supply handled?
A: We provide comprehensive after-sales technical support. During the warranty period, for parts with confirmed quality issues, we will negotiate and arrange for replacement or compensation. We guarantee a long-term supply of genuine parts and can provide detailed parts manuals and instructions to assist you in establishing local parts channels.
Q: Can you provide past success stories or customer recommendations for your market?
A: To protect customer privacy, we will not disclose specific customer information without permission. However, we can show anonymized shipping records, images, or videos of similar products shipped to your region or similar markets, which can effectively demonstrate our relevant export experience.
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